To help you navigate our service and to keep parents informed we have compiled the following
Q: The QR code on my order form won’t work what do I do?
A: Ensure that you are scanning the QR code. If the QR code does not function please type the relevant information which is on your slip.
Q: Where can I locate the Photo ID and Photo Key on my order form?
A: Your Photo ID and Photo Key can be found in the bottom left section of your order form.
Q: I have forgotten my password to my account, how do I find out what this is?
A: Under the “Log in” section you will see a “Forgotten Password?” link. Click the link and enter your email address that you used when you initially registered and a new password will be emailed to you. If you don't receive an email in your inbox please check in your spam folder.
Q: Can I still order my child’s photographs after the deadline date has passed?
A: Yes we can process all late orders and deliver them straight to your door. All you need to do is log into our website www.schoolphotographs.co.uk and on the orders page input the Photo ID and Photo Key detailed on your order form. There is no late order fee but you will need to pay for delivery.
Q: I have lost my order form, how do I order my child’s photographs?
A: You can contact us by email on info@instantimages.biz a member of our team will be able to give you the details that you require to place an order. We will ask a number of security questions, on some occasions we may ask you to contact your school or nursery.
Q: How long do photographs take to arrive once ordered?
A: For orders placed using the free delivery to school/nursery option we aim to dispatch to the school within 14 days of the "order by date" stated on the order form (online).
​
Q: Can I buy a digital image?
A: Yes, this is our most popular product. We supply them as a collection or individual. All images are Jpeg and high resolution
We do not offer digital copies of any group photographs for sale.
Q: I have purchased a digital image but have not received my image, how do I get it?
A: You will be sent link to download your image/s within 24 hours, if you have not received this please contact us info@instantimages.biz
​
Q: How long are my child’s photographs kept on your system?
A: We hold all portrait photographs for at least one full academic year. Group photographs are archived and may therefore be kept further back than this.
Q: Will I get charged for delivery?
A: If you miss the deadline then postage will apply to your order.
Q: Where can I find my internet order number?
A: Your internet order number will be detailed on the confirmation email that was sent to you when you first placed your order.
Q: My photographs have arrived and they are damaged or have part of the order missing, how can I solve this problem?
A: Please either email us on info@instantimages.biz a member of our customer care team will be more than happy to help.
Q: I am separated from my child's other parent how can I order a copy of my child’s photograph?
A: Please contact the school and they will be able to find your ordering details on their Gateway. If you need any further information please contact us either by email on info@instantimages.biz
Q: I am ordering online but require my product to be delivered to an alternative address, is this possible?
A: Yes, this is no problem. Once you have selected your product move to the checkout screen and you will have an option to deliver to your home address or an alternative address.
Q: Is The School Photography Company GDPR compliant?
A: We are fully compliant with all aspects of GDPR and hold all data in accordance with this, please refer to our privacy policy for more details. If you have any further questions regarding GDPR, please contact info@instantimages.biz
​